Refund policy

Return & Refund Policy

Please read this policy carefully before placing your order. We want you to be happy with your purchase, and we're here to help if something is wrong with your item.

All sales are final, except for defective, damaged, or incorrect items

We provide refunds or replacements only where an item arrives defective, damaged in transit, or is the wrong item. We do not accept returns, exchanges, or refunds for any other reason, including change of mind or where an item does not match a personal expectation.

Because we want you to choose with confidence, every product page includes the item's dimensions, materials, colour, and features, along with product photos. Please review these details in full before purchasing.

What is not eligible

We cannot issue refunds or replacements in situations such as:
You changed your mind or no longer want the item;
The item feels smaller, lighter, or of different material, finish, or quality than you had personally imagined, while still matching the description, specifications, and photos on its product page;
You ordered the wrong item, size, or colour by mistake.
An item is not considered defective simply because it differs from a personal expectation when it in fact matches how it was described and shown on its product page.


Defective, damaged, or incorrect items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or is the wrong item, contact us at support@sreyos.com within 7 days of delivery with:
Your order number; and
Clear photos or video showing the defect, damage, or incorrect item.
We will review your claim promptly. If we confirm the item is defective, damaged, or incorrect, we will make it right at no cost to you we will send a free replacement or issue a full refund, including any original shipping charges. You do not need to ship the original item back to us; you may keep or dispose of the item you received.
Claims made more than 7 days after delivery, or without supporting photos, may not be accepted.

How to start a claim

Contact us at support@sreyos.com within 7 days of delivery with your order number and photos or video of the issue.
Wait for us to review your claim.
If your claim is approved, we'll ship a free replacement or issue a full refund. There is nothing to send back you may keep the item you received.

Non-returnable items

The following are never eligible for refund or replacement except where they arrive defective, damaged, or incorrect:
Perishable goods (such as food, flowers, or plants);
Custom or personalized products (such as special orders or personalized items);
Personal care goods (such as beauty products);
Hazardous materials, flammable liquids, or gases;
Sale items and gift cards.

Exchanges

We do not offer exchanges. Where an item arrives defective, damaged, or incorrect and your claim is approved, we will replace it with the same item or refund you.

Refunds
For approved claims, we'll notify you once your claim is confirmed and let you know your refund is being processed. Approved refunds are issued to your original payment method within 10 business days.
Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@sreyos.com.

Payment disputes and chargebacks
If you have a concern about your order, please contact us first at support@sreyos.com we're committed to resolving genuine issues fairly and quickly under this policy. Filing a payment dispute or chargeback does not override the terms above. Where an item matches its description and does not qualify under this policy, we reserve the right to contest the dispute and to provide the order records, product listing, and correspondence as evidence.

European Union 14-day cooling-off period

If your merchandise is shipped into the European Union, EU consumer law gives you the right to cancel or return your order within 14 days, for any reason and without justification, regardless of the terms above. Your item must be in the same condition you received it unworn or unused, with tags, and in its original packaging and you'll need your receipt or proof of purchase. If a return is required to process your cancellation, we will provide instructions; we will refund the item price together with standard delivery costs in accordance with EU law.

Contact
You can always reach us with any question at support@sreyos.com.